Refunds and cancellation

Free trial

A trial lasts 30 days and costs nothing. When it ends, the module stops until the school chooses a plan; everything the school entered is kept.

Cancelling

• A school can cancel a module at any time by emailing support@warrior-hub.net [OR FROM ITS BILLING PAGE, ONCE BILLING IS BUILT].
• The school keeps the module until the end of the period it has already paid for (monthly, 3 months, or a year). Nothing more is charged after that.
• The school’s records stay available to export until [YOUR EXPORT PERIOD].

Failed payments

If a payment fails, we try again over the following days and let the school know. The school keeps using Warrior Hub while we retry. If the payment still can’t be taken, the module stops until it’s paid.

Refunds

• Monthly plans: no refunds for a month already started.
• Prepaid 3-month and yearly plans: [YOUR REFUND RULE FOR PREPAID PERIODS].
• If we charged by mistake, or Warrior Hub was unavailable for a long time through our fault, contact us and we’ll put it right.

Changing plans

Plans follow the number of active students. When a school grows into a larger plan, the new price starts with the next period; [YOUR RULE FOR MOVING TO A SMALLER PLAN].

See Pricing for the plans.